Returns Policy

RETURNS POLICY

Returns policy

Love Dank appreciates that you showed trust in us to make a purchase. We would like to extend this trust with our fellow danklings by offering a fair and open return system. This way, we all know where we stand and there are no secrets!

Changed your mind?

If you purchase and receive an item that is undamaged and you change your mind, we will happily exchange the item or refund you upon receiving the item back from you as long as it is in its original packaging, hasn’t been used and is undamaged. Unfortunately, we can’t pay for your return postage in this instance. We will accept any return of this nature within 28 days of your purchase.✅

Item is Damaged or Malfunctioning

If you purchase an item from is us that is damaged, not working or malfunctioning, we will of course take the responsibility for the return postage. You can call ☎️ us on: 02071013647 or email  us at [email protected] and we will send you a return label. All we ask from you, our treasured customers of the culture, is that you provide photographic evidence of any damage. If there is a problem with the operation of your purchase, contact us to ensure we can provide the best customer service. We may well be able to help.

Oh, don’t forget to keep the product packaging and not to use the item as we will be returning any such items to our suppliers.  We will accept any return of this nature within 3 days of you receiving your item. Anything purchased between December 1st– December 23rd can be returned up till January 10th as we are aware that Christmas gifts aren’t always easy to check for damage or malfunction.

Finally..

Our last point.. we want you to be happy with our service. So please call us if you are unsatisfied with anything and we will always try to please you where possible. Our return policy is our guideline but we also have discretion.

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